4R Career | Service | 4Rivers Equipment
Service Department
What does it take to be a part of the 4Rivers Service team?
Our service department operates with speed, accuracy, and efficiency providing nothing less than the best service for our partners. We provide customers with quality customer service, to both internal and external customers, and offer advanced service solutions and product support to both the Sales and Parts Departments.
Service Technicians
– Apprentice Tech –
JDU Enrollment
Actively Enrolled in John Deere University
Apprentice Tech Skills Include:
- Engages in learning opportunities of John Deere Parts & Machines
- Organized and Punctual
- Basic Knowledge of Maintenance Requirements
You’re mechanically inclined, comfortable around all types of equipment. Dive into hands-on experience with 4Rivers where you’ll learn the basic functions of the Service Department.
We’ll pay for school!
– Level 1 –
Completes Level 1 Tech Training &
3 New Machine Qualifications in John Deere University.
Level 1 Skills Include:
- Internal and External Customer Service
- Component Identification & Replacement
- Knowledge on Maintaining All John Deere Equipment
You are vital to the uptime of our customers’ worksite. Problem solvers, customer-focused, and team players, you are the reason customers come to us with their machines!
– Level 2 –
Completes Level 2 Tech Training &
Capstone Class in John Deere University.
Level 2 Skills Include:
- Advanced Service Solutions & Product Support
- Electrical & Hydraulic Diagnostics
- Component Rebuild & Basic Welding
You are daily providing customer quality service to both internal and external customers, and you offer advanced support to both the Sales and Parts Departments!
– Level 3 –
Completes Level 3 Tech Training &
2 Support Short Line Classes in John Deere University.
Level 3 Skills Include:
- Knowledge of Warranty System & Root Cause Failures
- Quality Relationships with Customers
- Speciality in Focused Area of Service.
- Capable of Taking On a Field or Resident Technician Role
Considered one of 4Rivers Equipment’s most advanced technicians, you’re a jack-of-all-trades, and a mentor to younger techs! The ability to quickly perform and clearly explain repair procedures comes naturally to you as a Level 3 Technician!
– Level 4 –
Completes Service Management Path &
4 Support Short Line Classes in John Deere University.
Level 4 Skills Include:
- Team Training & Department Leadership
- Financial Knowledge
- Elite Service Performance
- Capable of Taking On a Field or Resident Technician Role
Not all heroes wear capes, and you are a Service Department hero! Highly skilled, strong relationship builder, adaptable, and often the face of 4Rivers, you keep our customers running!
There are even more options to look into as you advance in the service department!
Print Service Career Infographic
Shop Foreman
The go-to person in the shop with the know-how for any project, challenge, and machine – that’s you! Leadership in the shop comes naturally to you to provide a productive and enjoyable environment for your team.
Service Writer
This position works with the customer through the entire service process to ensure complete satisfaction. You’re a social go-getter, ready with all the numbers both your team and customers need.
Service Manager
Are you a team builder? A multi-tasker? A people person, as well as a leader? This position supervises the Service Department to ensure customer satisfaction.
