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Tech Support Packages- Quick Look

1 Year Hassle Free Contract (per machine/system)

Enjoy premium services, no matter what package you sign up for! All of our packages come with up to 4 hours of Initial On-site Product Training, JDLink Express (SmartGrade only), and free loaners of serialized components in warranty! Plus, did you know that when you sign up for Stellar Support, you receive access to John Deere University Online Classes?


 

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On-Site Support

On-Site Support provides an expert on site to help you navigate and learn your 4Sight Solutions. Support can range from training new users to finding the right solutions for advanced users. Whether it is machine control troubleshooting or learning a new software, this On-Site Support is tailored to your operation’s needs and learning path.

Phone Support

Having access to the answers you need, when you need them is incredibly important to your operation. While technology can be a helpful tool, it can be challenging to remember the steps to make it as productive as possible for you. With Phone Support from 4Sight Solutions, you will have unlimited access to the experts who have the answers!

Additional Training

Sometimes you need more than a day or two of On-Site Support that comes in our Tech Support Packages. That’s why we have built Additional Training at a discount into all of our package. Now you have the ability to control the amount of training you need for your team. With a curriculm that is completely customizable to your operation, Additional Training from 4Sight is flexible to meet your needs.

Manufacture Training

With our Premium Tech Support Packages you will have access to training resources straight from the manufacture. This includes access to an online training portal where you and your team can learn as you go. Browse through hundreds of topics and get familar with your machine control system.

Travel Time

Forget surprise charges for travel time. An on-site service call, inspection, or training,includes travel time from your nearest 4Rivers Equipment Construction and Forestry location is built into your Tech Support Package.

*See list of all 4Rivers Equipment Construction and Forestry locations here.

Loaner Components

Having access to loaner components of manufacture defective equipment is important to keep your operation running. With a Tech Support Package, you get access to loaner machine control components from 4Sight Solutions. Check out the chart on the last page to review what is included in each package.

*Loaner components are subject to availability. If upon further inspection of defective component it is determined the defect was due to customer negligence, customer will be billed for rental equipment.

Component Repair

4Sight Solutions is dedicated to increasing uptime. That’s why with our Tech Support Package any defect machine control components covered under the manufacture’s standard or extended warranty will be repaired.

Component Inspection

Like any piece of machinery, it’s important to keep an eye on wear and tear of your machine control components. To ensure your equipment is well kept, every Tech Support Package includes an annual in-store inspection.

*Less freight, parts, and labor for repairs.

Firmware Upgrades

Machine control components are only as good as their last upgrade. 4Sight Solutions also includes free Firmware and Software upgrades on all applicable devices with every Tech Support Package.

Disclaimer:

*Please review complete details on service offerings. Some restrictions apply, see dealer for details. Pricing good through 12/15/2019.